Directs Peer Support Services and supervises Peer Specialists at Tewksbury Hospital. Further develops the Peer Support Services program at the executive level. Designs program to meet the needs of adults who have a psychiatric diagnosis in a manner that promotes and supports a recovery and resiliency model of rehabilitation, guided by established and emerging principles in the field such as those found in SAMHSA’s 10 fundamental components of recovery and the Certified Peer Specialist Code of Ethics. Uses personal experiences of recovery in a professional capacity in order to promote hope for a life outside of the framework of mental health services, to support learning about the process of recovery, to illustrate recovery principles and pathways, and to continuously improve service design. Uses a person-centered, trauma-informed approach when providing services, and promotes a person-centered and trauma-informed workplace. Provides services and opportunities that promote continuity of care, community integration, and an environment that facilitates recovery. Actively participates in efforts to promote a culture of safety for all staff and all people served.

Main categories of duties are in the areas of direct peer support, direct supervision of Peer Specialists, further development and administration of the Peer Support Services program at Tewksbury Hospital, and contribution to hospital-wide initiatives at the executive level.

1. Department Head of Peer Support Services. Supervises direct reports and provides regular feedback on performance on a weekly basis to staff in Mental Health Coordinator I positions. Verifies that work being performed meets departmental standards and guidelines. Provides a corrective action plan and/or disciplinary action, if indicated.
2. Develops schedules and assigns staff to specific duties, including determining and scheduling peer support groups in coordination with other departments.
3. Coordinates MHC I level professional development in the Peer Specialist role, and assesses need for further training.
4. Monitors and approves the use of time for direct reports including regular hours, vacation and educational leave time.
5. Participates in hiring and orienting new staff.
6. Based in current research and emerging knowledge, continually reviews program design for best practices and evidence based data to support program goals, makes recommendations, and implements changes to department program design.
7. Plans, develops, schedules, and facilitates supportive groups including, but not limited to, peer support, self-advocacy, WRAP, recovery skills, holistic health and wellness.
8. Offer specific peer support services such as peer wellness coaching, Whole Health Action Management (WHAM), and/or Wellness Recovery Action Planning (WRAP).
9. Coordinate or participate in community integration activities.
10. Coordinates the orientation to the Peer Support Services program for staff. Provides ongoing education about the role of the Peer Specialist.
11. Monitor and assess Peer Specialist team performance and service quality.
12. Contributes to the understanding and interpretation of hospital and agency policies, procedures and standards, especially as they apply to the development of the peer role in clinical settings.
13. Participates in assigned committees, department meetings and trainings.
14. Assists staff and people served in assessing and revising services as needed to promote an environment that facilitates recovery.
15. Participates in assigned local, community-based and/or statewide advisory councils and committees to discuss issues, brainstorm solutions to problems, maintain open communication between disciplines, promote the availability of resources, and promote efforts and/or to resolve problems.
16. Carries out direct peer support duties such as assists persons served in identifying and using skills required for self-advocacy; supports access to informational resources on various topics of recovery and wellness; works with people to articulate personal life goals based on needs, strengths and interests, and considers barriers to achieving goals, supports people to communicate these to his/her treatment team; welcomes people to hospital upon admission and introduce to peer support; shares personal experiences of recovery within the context of a professional peer support relationship with people served; may escort and/or transport people served to programs, events, and activities on the hospital campus as well as off campus.
17. Works toward maintaining a safe environment for persons served and staff at all times. Actively participates in activities and functions promoting a violence-free facility.
18. Conducts self in a professional manner at all times and works cooperatively with staff from all disciplines.
19. Promotes teamwork by demonstrating flexibility, the ability to listen to the views of others, to compromise, to handle conflict and stay focused on a positive outcome.
20. Completes all documentation in accordance with departmental/facility guidelines.
21. Completes assignments in a timely manner.
22. Maintains professional certifications and pursues continuing education opportunities in order to remain up to date with new developments in the Peer Specialist and recovery fields of knowledge.
23. Follows all appropriate policies and procedures pertaining to the Department of Mental Health, Tewksbury Hospital, the Hathorne Psychiatric Units, and the Rehabilitation Department.
24. Compliance with all applicable state and federal laws including the Health Insurance Portability Accountability Act (HIPAA) regulations which governs the privacy and confidentiality of information about people served.
25. Performs other related duties as required.

WORK SCHEDULE: F/T, 40 Hours, Monday – Friday

Preferred: Given the population we serve, bilingual or multilingual fluency is encouraged


A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

HR/Customer Service:  978-851-7321 X2155


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have a high school diploma or equivalent and (A) Peer certification through a recognized Certified Specialist Program and at least (B) three years of full-time, or equivalent part-time, experience as a Mental Health Coordinator in the mental health or health care field, of which (C) at least one year must have been in a supervisory or professional capacity.

Based on assignment to a Family Support Specialist position applicants must have a high school diploma or equivalent and (A) completion of an approved Professional Parent Advisory League (PAL) entry-level training as a Family Support Specialist and (B) at least three years of full-time, or equivalent part-time, experience as a Family Support Specialist in the mental health or health care field, of which (C) at least one year must have been in a supervisory or professional capacity.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.


I.  An Associate’s degree in psychology, human services, mental health or a closely related field may be substituted for six months of the required (B) experience.

II.  A Bachelor’s degree or higher in psychology, human services, mental health or a closely related field may be substituted for one year of the required (B) experience.

An Equal Opportunity/Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.