Mental Health America of Northern California (NorCal MHA) is a 501(c)(3) public benefit organization dedicated to improving the lives of residents in the diverse communities throughout California through advocacy, education, research, and culturally relevant peer support services. In all its programs, NorCal MHA works with individuals and families with mental health challenges to promote wellness and recovery, prevention, and improved access to services and supports.


NorCal MHA has an immediate opening for Part-time (20 hours per week) Program Coordinator for Consumer Operated Warm Line in Sacramento County. Under the supervision of NorCal MHA’s Consumer Operated Program Coordinator, the Program Coordinator provides culturally-relevant peer support and linkage services to clients in Sacramento County utilizing the Warm Line. The Program Coordinator will be responsible for fielding calls from clients in the community, providing telephone reassurance, linkage and referral, and peer support and mentoring. The Program Coordinator will possess a thorough knowledge of community-based resources, and recovery based services. This position will be responsible for attending Suicide Prevention meetings, working within a collaborative structure, engaging with staff, volunteers and community member around recovery driven prevention services and reducing suicidal behavior in Sacramento County across the lifespan. The Warm Line will be expected to assist individuals and families in improving their quality of care through self-help support services, and the development of other strategies, such as Wellness and Recovery Action Plans. The Warm Line services are designed to increase the client’s ability to problem-solve and advocate. Bi-Lingual candidates are encouraged to apply.

Applicants must have personal lived experience of recovery from a mental health challenge. Individuals with experience receiving public mental health services in any California county, who are bilingual/bicultural, and/or members of underserved groups (e.g., racial/ethnic minorities; LGBTQ community members, etc.) are strongly encouraged to apply. Familiarity with the concepts of wellness, recovery, peer support, cultural and linguistic competence, public mental health systems, and the Mental Health Services Act is highly desired for this position


Applicants who do not possess all of these minimum qualifications will not be interviewed:

  • Personal lived experience of recovery from a mental health challenge (applicants must meet the accepted definition of a mental health “consumer”)
  • The ability to consistently work a minimum of 20 hours each week and adhere to an assigned schedule
  • Reliable personal transportation readily accessible throughout the workday
  • A valid class “C” California driver license
  • An auto insurance policy meeting or exceeding the minimum legal standards in California
  • A high school diploma or its equivalent (Associate’s or Bachelor’s degree preferred)
  • Strong written, verbal, and interpersonal communication skills
  • A clean criminal history, as evidenced by the results of a DOJ screening
  • The ability to work evenings and weekends, on occasion, as program needs dictate
  • Proficiency in Microsoft Office Suite (Word, Outlook, Power Point, Publisher, Access and Excel)
  • Any combination of training, education, and experience necessary to perform the Job Duties for this position, and likely to provide the required Knowledge and Abilities as described in the full job announcement

JOB LOCATION:  Sacramento, CA

DEADLINE TO APPLY:  Friday, February 2, 2018



1.  Download the full job announcement here. Read it carefully.

Once you have read the entire job announcement, ask yourself:

  • Do I meet each and every minimum qualification for this job?
  • Can I already perform all or most of the job duties without extensive training?
  • Do I possess all or most of the desired knowledge and abilities?
  • Can I meet all of the physical and mental requirements of the position?

If you answered “no” to any of these questions, please think carefully before applying. Only qualified applicants will be considered for this position.

2.  Do your homework.

  • Learn about our agency, who we are, and what we do before you apply.
  • Check out our websites (WISE UNorCal MHA or ACCESS) and read about our programs.

3.  Be prepared.

  • Proofread your resume, and update it, if necessary. Correct any typos, misspellings, or grammatical errors. Make sure your relevant work experience is included.
  • A separate cover letter is not required, although you can submit one if you like. If you choose to provide a cover letter, make sure it is customized to this position and not a generic one you send to multiple employers.
  • Gather the names and contact information (emails and phone numbers) for three professional references. Make sure their information is up-to-date.

4.  Apply online using this link. Here are some helpful tips:

  • No late applications. Make sure you apply by 11:59 pm on Friday, February 2, 2018.
  • You must apply online. We do not accept resumes or other application materials submitted by fax, email, or in-person.
  • Take your time. The application takes about 20-30 minutes to complete. You can save your progress and return at any time before the deadline to complete your application.
  • Make a good impression. When reviewing your application, we will consider how your responses reflect your qualities as a potential employee. Your ability to follow instructions and pay attention to detail, as well as your demonstrated thoughtfulness, thoroughness, accuracy, spelling, and grammar all matter. Slow down and make your responses count.
  • Consider your audience. Think about your responses and make them meaningful. We want you explain why you’re a good fit for this job and our agency. Your application will tell us whether you really want to work at NorCal MHA or just want a job.

Email us at [email protected]
or call us at 916-376-7736